Are you trying to log in and getting the message below? Do not press 'sign up'! If you press that, you will be creating a new account. Your healthcare provider cannot view measurements of patients who have created an account themselves.
These are the other steps you will see if you do click sign up.
The final step is to enter a program code. We do not send these, we only send login codes. Go back to the home screen and check if you entered your email address or username correctly. If it is filled in correctly, it is possible that the healthcare provider made a typo when filling in your email address or username. Please contact the healthcare provider to correct it.