Help Center

Back to home

Help Center

Solving problems

Solving problems

All information for help with solving problems

How to reinstall the App (Android)

I am having trouble connecting the spirometer

Set date and time of iHealth track blood pressure monitor

Problems with installing the app

I can't find the Luscii app, what now?

Login problems

My email address is not accepted

The login code is not working

I haven't received an email with a login code

Log in menu leads to 'create account'

Problems with your account

I can't change my email address

I've received a message that my account is stopped

Problems logging in to your second account (iPhone or iPad)

Problems logging in to your second account (Android)

Hard close Luscii app IOS (iPhone of iPad)

Hard close Luscii app Android (Samsung)

See more

Problems with video calling

I can't see anything during video calling - Android

I don't have sound during video calling - Android

I don't have sound during video call - iOS

I can't see anything during video calling - iOS

I don't have optimal image quality during video calls

See more

Problems with you blood pressure monitor

My blood pressure monitor will not connect via bluetooth - iPhone or iPad

My blood pressure monitor will not connect via bluetooth - Android phone or tablet

The blood pressure monitor does not respond anymore

I'm in doubt whether the values of the blood pressure monitor are correct or not

The batteries of the blood pressure monitor are empty

My blood pressure monitor reads an error

See more

Problems with your pulse oximeter

My pulse oximeter won't connect via Bluetooth - iPhone/iPad

My pulse oximeter won't pair via Bluetooth - Android phone / tablet

I don't know what the readings on my pulse oximeter mean

There is no plug with the charging cable

The pulse oximeter charges slowly

The pulse oximeter is not measuring well

See more

Problems with your weight scale

Scale is not working

The batteries of the scale are empty

My iHealth scale won't pair via Bluetooth on my iPhone / iPad

My iHealth scale won't pair via Bluetooth - Android phone/tablet

My iHealth scale keeps showing a different weight

My iHealth scale reads an error message

See more