Frequently asked questions
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      3. Frequently asked questions

      My iHealth scale reads an error message

      Is your scale showing an error message? See below what the message means:

      • The Bluetooth icon keeps flashing

      The Bluetooth connection has failed. Make sure your Bluetooth is turned on in the phone settings of the device and that the Luscii app also has permission to use it. Do all the settings seem to be correct? Consult this page for iPhone or iPad and this page for Android phone or tablet. 

      • L0

      Make sure the batteries are properly placed in the scale. Does the problem persist? Remove the batteries. Wait 1 minute and put back a set of new batteries.

      • Er0

      Remove the batteries. Wait 1 minute and put back a set of new batteries.

      • Er1

      Your weight is outside the measurement capabilities ​​of the scale (5-180kg).

      • Er2

      The weight does not appear to have been measured correctly. Place your feet in the center of the scale and stand still during the measurement.

      • Er4

      The bluetooth connection has failed. Try turning the Bluetooth off and on again in the settings of your device. If this doesn't fix it then try rebooting the phone once.

      • Er9

      Memory access error. Remove the batteries. Wait 1 minute and put back a set of new batteries.

      • Er10

      Error firmware update. Send the Luscii support department a message.