🔐 Logging in to the Luscii app

📲 I can’t log in to the Luscii app

If you can’t log in, please check the following:

1. Check your email address

Make sure you’re using the same email address your caregiver registered for you in Luscii.

If you’re unsure which address that is, please contact your caregiver.

1. Check your internet connection

   Ensure your phone is connected to Wi-Fi or mobile data.

2. Check for app updates

   Go to the App Store (iOS) or Google Play Store (Android) and make sure the Luscii app is up to date.

3. Still can’t log in?

   Close the app completely and reopen it. If the issue persists, delete the app and reinstall it from the store.

 

 

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📧 I didn’t receive a login email or code

 

 

If you don’t receive the login email:

 

1. Check your spam or junk folder.

2. Make sure your email inbox isn’t full.

3. If the email still doesn’t appear after a few minutes, contact your caregiver. They can verify your email address and resend the invitation if necessary.

 

 

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🔄 I want to log in on a new phone

 

 

You can log in on your new phone using the same email address.

 

• Install the Luscii app from the App Store or Google Play Store.

• Tap Log in and follow the same steps as before.

• If you no longer have access to your old email address, please contact your caregiver to update it.

 

 

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🔐 I’m stuck on the login screen

 

 

If the app freezes or doesn’t move past the login screen:

 

• Make sure you have the latest app version.

• Restart your phone and try again.

• If it still doesn’t work, uninstall and reinstall the app.

 

 

If the problem continues after that, contact support@luscii.com with details about your phone model and software version.

 

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Wil je dat ik er nog een Nederlandse versie van maak voor de patiënt-KB (zoals “Ik kan niet inloggen in de Luscii app” enz.), of wil je dat het artikel alleen in het Engels blijft?